Our comprehensive Internet Sales & Marketing services ensures that we generate significant revenues for our clients and provide a Return on Investment as fast as possible from the date of commencement of the respective outsource service. We have an expertise in forming different strategies for sales and marketing which include:

Email Marketing

Price watch is a Marketing Platform that allows people to search for computer peripherals (motherboards, processors, motherboard-combo’s, memory, hard drives, cameras, etc), and is updated by various stores with the information available on their individual website on Internet. Here various products are listed category-wise for the ease of the customers and they are listed in the ascending order, according to their price quotes. We manage their price quotes and update them. Thus they are leading sellers in major categories.

Telemarketing Services

Our telesales and telemarketing, outsourcing services target interaction with potential customers, for “prospecting” i.e. either for generating interest in products and services, or to up-sell and cross-sell products to existing customer base or complete the sales process on-line.

For more information about our Mortgage Services please feel free to Contact Us.

Outbound Call Center India Remote Receptionist Service will act as a extension of your office. Our Remote Receptionists will connect your callers to you regardless of your location. While you are on the go, our Remote Receptionists can maintain the continuity of your schedule and provide you with the peace of mind.

Remote Receptionist is perhaps the most flexible of Outbound Call Center India services. It can include the features of live tele-messaging, order entry, and even our voice mail services. But what makes Remote Receptionist operators remarkably precious is our skill to transfer the caller to any telephone, anywhere.

With Outbound Call Center India’s remote receptionist, we become your partner in communications.

We open up your staff for more productive motion. We direct calls to whomever – inside or outside your company – is best experienced to take the call. We can even respond common questions, dispatch service calls, and handle your sales orders. And if your staff isn’t accessible for the call, we take a message and deliver it to you, all according to your orders.

If you need calls routed within your office, evaluate the flexibility of Remote Receptionist to a single, in-house operator. Our qualified Remote Receptionist are footing by – 24 hours a day – to lever even multiple, simultaneous calls. And you don’t pay for idle time. If you work from home or on the road, we can route the call to your home, your car, or even your hotel room. Your caller doesn’t have to know you’re not actually in your office.

If you work in a “virtual office,” we route the call to the right person in your company – no issue wherever they are and our Live Operators will do the work.

Simply forward your calls to us and we will reply as your company Receptionist then ask your caller for their name and company name. We will call you on your cell phone or any number. The Receptionist will ask if you want the call connected to you. We can screen calls based on Emergency/Routine or by Category such as Sales/Service/Accounting or by Time of Day etc.

Outsource your calls to our Remote Receptionist Service and you’re always covered for:

• Lunch time
• Break time
• Vacations
• Sick Days
• Snow Days
• Overflow Calls

For more information regarding Remote Receptionist Service please feel free to Contact Us.

We offer off shore Back office Outsourcing services and Business process Out sourcing services, which guarantee reduction in cost, maintaining quality. The Help Desk is essentially a central point through which problems or issues are reported and subsequently managed and coordinated and highly responsible for bringing resources together to address a problem or other issue.

As a BPO service provider we provide proactive support, it is important that there is no illusion with respect to help desk management: ultimate responsibility for the help desk is retained. Poor help desk provision will adversely effect the help desk provider, not only the outsourcing firm.

Help Desk Expert for Customer Service

• Call Center/Help Desk
• External Customer Support
• Products, Services and Operations Support
• Problem Tracking
• Call/Request Tracking
• Support Resource Management

Help Desk Expert for IT Support

• Internal Call Tracking
• Internal Help Desk
• Internal Employee Support
• Internal Action Request Automation
• Call/Request Tracking
• Project Support Management

Key Benefits of our Help Desk Support Services:

• Increased accessibility through a single point of contact, communication, and information
• Better-quality and quicker turnaround of customer requests
• Improved teamwork and communication.
• Enhanced focus and a proactive approach to Service provision.
• A reduced negative business impact
• Better managed infrastructure and control
• Improved usage of IT support resources and increased productivity of business personnel

For more information regarding Help Desk Support Service please feel free to Contact Us.

The inbound toll free service refers to managing the toll free phone service and voice broadcasting campaigns of the organizations, online.

The Approach

The inbound call centers provide massive inbound call handling capabilities with 24-hour live response. The inbound toll free response combines the effectiveness of a toll free number, e.g. 1600 in India, with the power of state-of-the-art, 24-hour inbound call center. The toll-free numbers are quite popular in the marketing strategy for most companies advertisements. It offers a clear professional image and greatly increases the likelihood that a prospective client would surely respond to the company’s ad.

The Customer Service Representatives (CSR’s) are trained and experienced about the product or service and are thus able to answer customer questions effectively. This brings in multiple orders and increased customer satisfaction.

The toll free response is also effective as the CSRs know the language, the carriers, the proper contacts and can help implement the number quickly. As a customer dials the toll free number, the CSR’s on the other side of the line provide answers to their questions presenting themselves as a seamless extension of the organization.

Features of Toll Free Response

• Account Status
• Locator Services
• Shipment Tracking
• Employee Testing/Studies
• Customer Surveys & Loyalty Programs
• Market Research
• Payroll Services
• Voice Mail
• Claims Reporting
• Message and Recording Service
• Sweepstakes and Contests
• Invoice Payment
• Lead Generation
• Satisfaction Surveys
• Increasing employee satisfaction through the internal help desk function
• Voice Mail and Call Back Systems
• Product Ordering and Fulfillment
• Inventory Services
• Calling Card Services
• Ready-To-Serve Model (RTS)

For more information regarding Toll Free Service please feel free to Contact Us.

At Outbound Call Center India technical support outsourcing is evolving from simple call handling to business process re engineering. The IT Help Desk has expanded to the integrated Service Desk. India has proven its capabilities in strategic call center technical support outsourcing, both on site and offshore. Industry majors are outsourcing technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.

The Technical Support Service has a strategic value in:

• Increasing customer satisfaction and retention
• Increasing revenues through cross-sell & up-sell of services
• Increasing employee satisfaction through the internal help desk function
• Reducing costs

As its role and importance is being re-defined around user needs, the Technical Support is being seen as an integral part of the service function. It brings multiple resources together to solve issues to the customer’s satisfaction and is evolving into the integrated service desk.

From cost centers to profit generators

Marking the change from cost centers into profit generators and guardians of customer loyalty, these highly evolved contact centers have moved out of the background of the customer support function and into the limelight as valuable aids to a company’s marketing wing. They are employing a host of new technologies to support pre-sales and post-sales service.

Information is the key to business success

From customers asking questions about new products or making complaints to tech support agents or help desk analysts resolving problems – all the information flowing into the tech support center or help desk is highly valuable. The data can be mined to reveal trends that enable prompt business decisions. Powerful data capture and analytics tools allow real time reporting every five minutes or half an hour, keeping a company abreast with the trends in the market.

Enabled by best-of-breed technology

Powerful technologies at Axioms technical support centers include:

• Optimized internal support processes
• Workflow configuration and task automation
• Intuitive, collaborative features
• Flexibility
• Customization to the unique needs of your business

Global majors have not only dramatically reduced costs but have improved the quality of their services by outsourcing tech support to India. They have shown their confidence in the capabilities of Indian service providers with year-on-year repeat contracts.

Outbound Call Center India offers a proven BPO offshore delivery model, reliable telecommunication links, quality and process maturity, voice support skills, qualified engineers with technical and customer support skills.

Customer solutions and support for:

• Troubleshooting calls
• Software problems
• Internet service problems
• Computer hardware problems
• Up-sell/cross-sell purchases
• Corporate helpdesk support
• Warranty or post-warranty support

For more information regarding Technical Support Services please feel free to Contact Us.

The inbound call centers are built with the purpose of having an information center handling all customer inquiries.

The Method

The information center offers all the information required for the customer to have a thorough understanding of products or services. Its purpose is to double-check the delivery of information and qualify customers based on a proposed segmentation and customers’ actual needs. Using the process of inquiry handling, the inbound call centers deliver complete program development, from needs consultation to ROI.

Inquiry Handling is done through:

• Telephone Response
• Website Response
• Email Response
• Handling Information Requests
• Multi-language Voice Response Fulfillment
• Dealer, Agent or Distributor Locator

For more information regarding Inquiry Handling Service please feel free to Contact Us.

Outbound Call Center India has a proven track record in the development of a complete turnkey customer relationship management program to get you the results you need and expect. Customer Relationship Management utilizes people, processes, and technology to integrate every area of business that touches the customer; namely, marketing, sales, customer service and technical support.

Every successful business focuses on three key elements in their relationships with their customers.

Customer Acquisition

Customer Care

Customer Growth

Simply acquiring new customers is not enough to maintain a healthy bottom-line. In today’s marketplace, the true value comes from the care, retention and growth of those acquired customers. You have invested a great deal to prospect and acquire these customers. Why not enhance the customer experience and at the same time increase your return on investment?

Fostering and growing these relationships leads to expanding your customer base and enhancing your market position.

For more information regarding Customer Support Services please feel free to Contact Us.

Outbound Call Center India specializes in offering effective and accurate answering services that considerably saves the time and money of callers.

The Process of Answering Service

Well qualified team of professionals takes the messages on behalf of your company and provides the information quickly. The 24/7/365 service is excellent for answering calls any time and obtaining information from the caller. The received calls are processed by live operators who obtain the callers name, address if necessary, phone number and a brief message.

Upon completion of the call, the operator

• Dispatches the message to pagers or cell phones
• Financial planners
• Contractors
• Service oriented businesses
• Insurance Companies
• Automotive Warranties

Applications of Answering Services

• Account Status
• Shipment Tracking
• Calling Card Services
• Emergency Notification
• Lead Generation
• Credit Collections Services
• Contractors
• Mortgage Marketing
• Appointment Reminders
• Invoice Payment
• Voice Mail and Call Back Systems
• Payroll Services
• Message and Recording Service
• Fund Raising Projects
• Product Ordering and Fulfillment
• Inbound Order Taking

For more information regarding Answering Services please feel free to Contact Us.

Voice broadcasting is the delivery of a pre-recorded voice message to a live person, answering machine or both. It is, by far, the most cost effective form of contacting your customers, employees, groups and prospects.

Voice broadcasting is used successfully by many industries and organizations as an effective means of communicating corporate voice messages, informational messages, past due notices, reminders and verifications.

Outbound Call Center India voice broadcasting solution allows our clients to focus their efforts on core functions of their business, not on maintenance of voice broadcasting equipment.

Outbound Call Center India’s voice broadcast services include:

Combining direct mail with call center follow-up can more than double response rates. To be most effective, these efforts should be focused and involve timely use of the telephone as a means of lifting overall direct mail response.

• Political Campaigns
• Political Polling Broadcast
• Accounts and Billing
• Appointment Reminder
• Conference Reminder
• Invitation Reminder
• Celebrity Census Reminder
• Medical Reminders
• Direct Mailing Follow Up
• Mortgage Broadcast Leads
• Insurance Broadcast Leads
• Appointment Setting

Benefits:

• Record voice broadcast messages by phone or have one of our professionals record it for you at no charge
• High volume voice broadcasting message delivery capacity up to 20 million calls per day
• No call list management and DNC list scrubbing keep your voice broadcasting campaigns compliant
• Real-time voice broadcasting reports online
• Consummate customer support

For more information regarding Voice Broadcast Services please feel free to Contact Us.

Outbound call centers specialize in increasing the business conversion rate, maximizing campaign effectiveness and building stronger customer relationships through direct mail follow-up.

The Technology

Combining direct mail with call center follow-up can more than double response rates. To be most effective, these efforts should be focused and involve timely use of the telephone as a means of lifting overall direct mail response.

Direct Mail Follow-Up benefits an organization to:

• Chieve high-impact, short-term sales
• Produce a highly focused, results-oriented campaign
• Increase lead qualification rates
• Reduce cost per qualified lead

The Customer Service Representatives (CSRs) communicate directly with the customers, dealers, distributors and business partners with a customized campaign. If direct mail is used to generate leads, then Direct Mail Follow-Up could provide dramatic increases in the quantity and quality of leads produced.

For more information regarding E-mail Follow Up Services please feel free to Contact Us.